Return & Refund Overview:
- Return Period: Requests must be submitted within 30 days after delivery
- Restocking Charges: No restocking fees apply
- Refund Processing: Refunds are issued within 7 days after return approval
- Return Shipping: Customers are responsible for return shipping expenses
Eligibility for Returns
Items can be returned within 30 days of the delivery date. To request a return, please contact us at support@myfluxore.com before sending your package. Products must be unused, and returned in their original condition with packaging and included tags.
Return requests submitted after the 30-day period cannot be accepted.
How to Request a Return
- Contact our support team: Email support@myfluxore.com with your order number and details about your return request. Items sent back without prior confirmation may not be processed.
- Receive return instructions: After reviewing your request, we will provide the required steps and return details.
- Prepare your package: Pack the item carefully to help prevent damage while it is being shipped back.
- Cover return delivery costs: The customer is responsible for the cost of sending the item back unless the return is due to an error on our side.
Refund Process
Once your returned item arrives, our team will review its condition. After approval, the refund will be sent back to the original payment method used during checkout. Please allow up to 7 days for the refund process to be completed. No additional restocking fees will be deducted.
Product Exchanges
If you would like to exchange an item for another product, please contact us at support@myfluxore.com with your order information and the item you wish to exchange. Our team will provide the available options and next steps.
Order Cancellation Requests
If you need to cancel an order, please contact us as quickly as possible at support@myfluxore.com. We will do our best to assist you, but cancellations cannot be guaranteed after the order has entered the processing stage.
Received a Damaged or Wrong Item?
If your order arrives damaged or you receive the wrong product, please contact us at support@myfluxore.com and include photos showing the issue along with your order details. Our team will review the situation and work with you to find an appropriate solution.
For additional information about our policies and customer responsibilities, please review our Terms of Service.